Scene+ is Coming November 3rd, 2022 to Freshco in Ontario
What is Scene+?
Scene+ is one of Canada’s leading lifestyle loyalty programs. The Scene+ program offers members opportunities to earn and redeem points when and how they want to be rewarded. Members can earn and redeem Scene+ points at FreshCo and other participating grocery stores and pharmacies, for travel with Expedia, movies at Cineplex, dining at Swiss Chalet, Harvey’s, Montana’s and more.
Where can I earn Scene+ points?
Scene+ offers members rewards their way – allowing them to earn points on things like movies, banking, entertainment, shopping, dining, and much more.
You can now earn and redeem Scene+ points at FreshCo and other participating grocery and pharmacy locations across Canada, excluding Quebec. For a full list, please visit sceneplus.ca.
Where can I redeem Scene+ points?
Scene+ offers several ways to redeem points on things like travel with Expedia, movies, gift cards, Apple and Best Buy products and dining. You can also redeem your Scene+ points for an account credit on eligible Scotiabank debit and credit cards.
You can now earn and redeem Scene+ points at FreshCo and other participating grocery and pharmacy locations across Canada, excluding Quebec. For a full list, please visit sceneplus.ca.1000 Scene+ points redeemed is equal to $10 toward your purchase.
How do I earn Scene+ points in store?
There are a few ways to earn Scene+ points at FreshCo, including:
- Everyday Rewards: Earn points through weekly flyer events and everyday product offers in-store
- Personalized Offers: Sign up to receive weekly offers just for you, delivered to your email or FreshCo App
- Banking Products: Earn even more points by shopping at FreshCo and other participating grocery stores using a Scotiabank debit or credit card.
How do I sign up for a Scene+ card?
If you already have a Scene card, you’re automatically a Scene+ member. To enroll to become a Scene+ member, please visit www.sceneplus.ca/register
Are physical Scene+ cards available or do I need to download the Scene+ app?
Yes, customers can pick up a physical card and enrollment kit in in-store. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Can I have more than one physical card for my account?
Members can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
How do I earn and redeem Scene+ points at FreshCo?
Simply ensure your Scene+ card is registered and scan it in store to earn Scene+ points on eligible purchases.
How do I redeem Scene+ points at FreshCo?
Simply tell your cashier that you’d like to redeem Scene+ points on your purchase. You can get $10 off your bill for every 1000 Scene+ points redeemed.
I’m already a Scene+ member, how do I find my Scene+ membership number?
You can get your Scene+ membership number emailed to you by visiting the Send me my card page on the Scene+ website. If there has been a change to your email or you require further assistance, please contact Scene+ support at 1-866-586-2805.
Can I transfer Scene+ points to a family member or friend?
No, Scene+ points are non-transferable.
Will Scene+ Points expire?
Your Scene+ account may be closed if it remains inactive for more than 24 consecutive months.
However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won’t expire as long as that Scotiabank product remains open.
You’ll be notified in advance if your account is ever at risk of being closed.
How can I find out how many Scene+ points I have?
You can find out how many points you have by logging into your account on sceneplus.ca or opening the Scene+ app. You can also link your Scene+ card to your FreshCo account and view your points balance in the FreshCo app or on mygroceryoffers.ca
I can’t see my Scene+ points balance on my app. What do I do?
If you are having trouble with your Scene+ app, please contact Scene+ Support at 1-866-586-2805.
I scanned my Scene+ card but I’m missing some points. What can I do?
Be sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
How do I register to receive personalized Scene+ offers at FreshCo?
There are three ways you can register to receive personalized Scene+ point offers:
- Sign up for a FreshCo account and register your Scene+ membership number
- Sign up for an account on www.mygroceryoffers.ca to receive personalized offers from FreshCo and other participating grocery stores
- Download the FreshCo app and link your Scene+ card
What are personalized Scene+ offers?
Personalized Scene+ offers are weekly offers that are just for you, delivered to your email or FreshCo app, selected based on your shopping activity. While you will receive grocery store offers through your Scene+ app, your personalized offers are only available on the FreshCo app or www.mygroceryoffers.ca
Will my personalized grocery offers appear on the Scene+ app or website?
While you will receive weekly grocery product offers on the Scene+ app and website, personalized offers are only available in participating grocery store apps, by email from a participating store, or on mygroceryoffers.ca.
Why am I asked to present ID when trying to redeem my Scene+ points using a digital Scene+ card in-store?
To protect your data and Scene+ points, you may be asked to present to validate the transaction.
The digital wallet I store my Scene+ card in does not include my name, can I still use it to redeem?
When using a digital card to redeem Scene+ points it is best to use an App that includes your name in case you are asked to present ID. These Apps include the Scene+ App, our grocery store app, and certain digital wallets.
Do I need to show ID when redeeming points with my plastic Scene+ card?
At this time, ID is only required when redeeming with a digital Scene+ card and when asked by a cashier. This includes cards stored on any app or in your digital wallet like the Scene+ App, our grocery store app, and certain digital wallets.
Mobile
Everything you love about FRESHCO on the go!
Download the FRESHCO Mobile App today.
Personalized offers, your weekly flyer and more at your fingertips.
FAQ
Why can't I just continue to use my AIR MILES card? ExpandWe're excited to offer the Scene+ program - a whole new way to reward our loyal customers, like you.
Scene+ members can earn and spend their Scene+ points through banking with Scotiabank; escaping to Cineplex Theatres and entertainment venues; visiting more than 700 Recipe restaurants across Canada, including Swiss Chalet, Harveys and Montana's; enjoying extraordinary experiences like travel powered by Expedia; and now free groceries at our family of stores.
Are physical cards available or do I need to download the Scene+ app? ExpandYes, customers can pick up a physical card in one of our participating stores. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Can I have more than one physical card for my account? ExpandMembers can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
Do I need to download the Scene+ app to earn points? ExpandYou can earn and redeem points using your physical Scene+ card without the app. The app offers you your card at your fingertips and instant access to your points balance and exclusive member offers. Plus opt in for push communications to get notified about exclusive offers and deals.
Do I need to download one of the grocery store apps to earn Scene+ points? ExpandNo, you're able to earn and redeem Scene+ points in our stores using a Scene+ card. One thing to note is that you must register an account with Scene+ on their website or through their app in order to redeem your Scene+ points.
However, by downloading one of our grocery store apps and linking your Scene+ account you'll have more ways to earn points through personal offers. Our apps are also a great way to build your shopping list, see the latest flyer and access some pretty amazing recipes.
You'll have even more ways to earn points by downloading one of our grocery store apps and linking your Scene+ account.
What do you mean by linking my Scene+ card to my grocery store app? How do I do that? ExpandLinking is the process of linking your grocery account with your Scene+ membership. Turning on this functionality will allow you to see your Scene+ points balance in your grocery app and access your Scene+ digital card within your grocery app.
Voilà customers will need to link their Scene+ card to earn and redeem points.
To link your Scene+ account to a grocery store app:
- Visit the website of your favourite Empire banner, like sobeys.com, and click "login"
- Follow the steps to create an account
- Download the corresponding grocery store app.
- Open the grocery store app, click on the loyalty section and enter your Scene+ membership number.
- Enter the six-digit verification code (sent via email) to complete your registration. Now your Scene+ account is linked to your grocery store app!
Personal Scene+ offers are weekly offers that are customized just for you, delivered to your email or grocery store app. They are offers to earn points on the products you shop for most often. While you will receive grocery store offers through your Scene+ app, your personal offers are only available on one of our grocery store apps, on mygroceryoffers.ca or in your email.
Please note that personal offers are not currently available for Voilà purchases. Voilà customers will receive 500 points for each $50 they spend online or through the app.
There are three ways you can register to receive personal Scene+ point offers:
- Go to any participating banner website (e.g., sobeys.com, foodland.ca) and click on sign in to sign up for an account and register your Scene+ membership number
- Visit mygroceryoffers.ca and sign up for an account to receive personal offers from our family of stores
- Download your favourite Empire grocery store app and link your Scene+ card
You can earn points on your personal offers by first loading your offers to your Scene+ account through your Sobeys app, visiting mygroceryoffers.ca or clicking on your offers email. Once loaded, simply shop for those items in our store and scan your Scene+ membership number at the checkout to earn the points. Don't forget to look for other ways to earn in our flyer and in our stores!
As a Scene+ member, do I need to sign up for personal offers to earn Scene+ points at Freshco banner stores? ExpandNo, you can simply scan your Scene+ card to start earning rewards on in-store every day offers and weekly promotions at your local store. But you will have even more opportunities to earn points when you sign up for personal offers.
How do I earn and redeem Scene+ points with Voilà? ExpandSimply add your Scene+ number to your account information and you're all set!
How many Scene+ points do I earn while shopping with Voilà? ExpandScene+ members will receive 500 points for every $50 they spend online or through the app.
How will I get my senior/student discount? ExpandYou will continue to receive your senior/student discount by scanning your Scene+ card.
Why do I need to join the Scene+ program to get member pricing? Why aren't those sale prices offered to everyone? ExpandSome of the benefits of a Scene+ membership is access to member pricing, the opportunity to earn Scene+ points on your shopping trips at an Empire banner and spend them towards your purchases in our stores, and the ability to earn or redeem Scene+ points with our partners like Scotiabank, Cineplex, Expedia, over 700 restaurants nationwide and online retailers, like Best Buy and Apple.
Do I get any free gifts for joining Scene+ today? ExpandScene+ members will enjoy a variety of benefits including the opportunity to earn Scene+ points on promotional events, product offers on everyday items in store as well as through personal offers delivered directly to your app or email. Every 1,000 points earned allows members to take $10 off their grocery bill. In addition, members will enjoy the opportunity to receive additional product discounts and other member benefits. While there are not any free gifts available to members at this time, we are always seeking new and innovative ways to reward our members.
I'm already a Scene+ member, how do I find my Scene+ membership number? ExpandYou can get your Scene+ membership number emailed to you by visiting https://www.sceneplus.ca/en-ca/send-my-card. If there has been a change to your email or you require further assistance, please call 1-866-586-2805.
I currently have 2 Scene+ accounts. Can I merge them into one? ExpandYes, you can merge your Scene+ accounts into one by calling Scene+ customer care at 1-866-586-2805. Please note, if you one of the accounts you are merging is a physical card picked up in store you will be required to register the card on sceneplus.ca prior transferring points.
Will I still earn points for every dollar I spend in your store? ExpandWith Scene+, you'll have more ways to earn points and save through in-store every day offers, weekly promotions, personal points offers on the things you buy most often, special member pricing on items found in our stores, pharmacy prescriptions in the provinces where it's permitted by law and by shopping with a Scotiabank debit or credit card.
How do I redeem Scene+ points at your stores? ExpandSimply tell your cashier that you'd like to redeem Scene+ points on your purchase. You can get $10 off your bill for every 1,000 Scene+ points redeemed.
You are unable to redeem Scene+ points at Needs stores; but you can earn points on your purchases.
No, Scene+ points are non-transferable.
Will Scene+ Points expire? ExpandYour Scene+ account may be closed if it remains inactive for more than 24 consecutive months.
However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won't expire as long as that Scotiabank product remains open.
You'll be notified in advance if your account is ever at risk of being closed.
How can I find out how many Scene+ points I have? ExpandYou can find out how many points you have by logging into your account on sceneplus.ca or opening the Scene+ app.
I scanned my Scene+ card but I'm missing some points. What can I do? ExpandBe sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
I can't link my Scene+ membership to my grocery store app. What do I do? ExpandYou will receive an error message when trying to link your Scene+ membership for the following reasons: 1) incorrect card number 2) account is suspended or closed 3) card is already linked to a grocery app.
Please verify the Scene+ number you are entering is correct and that it is not connected to another grocery app. If you continue to have issues linking your Scene+ membership you can contact may contact our customer contact centre customer.service@sobeys.com or Scene+ at 1-866-586-2805.
I can't see my Scene+ points balance on my app. What do I do? ExpandIf you are having trouble with your Scene+ app, please contact Scene+ at 1-866-586-2805.
HOW DO I CLOSE MY ACCOUNT ON THE MOBILE APP? Expand- Log in to the Freshco app and click on "Settings".
- Select "Delete Account" to be redirected to the account deletion page.
- Fill and submit form.
Alternatively, you can contact Customer Service at 1-866-948-0196 for assistance.
FAQ
Qu’est-ce que Scène+?
Scène+ est l’un des principaux programmes de fidélisation axés sur le mode de vie au Canada. Le programme Scène+ offre à ses membres l’occasion d’accumuler et d’échanger des points à l’endroit, de la manière et au moment de leur choix. Les membres peuvent accumuler et échanger des points Scène+ dans les magasins FreshCo et d’autres épiceries et pharmacies participantes, contre des voyages avec Expedia, des sorties dans les cinémas Cineplex, des repas dans les chaînes Swiss Chalet, Harvey’s et Montana’s, et plus encore.
Où puis-je accumuler des points Scène+?
Scène+ offre à ses membres des récompenses à leur façon, ce qui leur permet d’accumuler des points pour des sorties au cinéma, des services bancaires, du divertissement, des achats, des repas et plus encore.
Vous pouvez maintenant accumuler et échanger des points Scène+ dans les magasins FreshCo et dans d’autres épiceries et pharmacies participantes au Canada, à l’exception du Québec.Pour obtenir la liste complète, rendez-vous sur
sceneplus.ca.
Où puis-je échanger des points Scène+?
Il existe plusieurs façons d’échanger des points Scène+ contre des voyages avec Expedia, des sorties au cinéma, des cartes-cadeaux, des produits Apple et Best Buy et des repas. Vous pouvez également échanger vos points Scène+ contre un crédit porté au compte d’une carte de débit ou de crédit de la Banque Scotia admissible.
Vous pouvez maintenant accumuler et échanger des points Scène+ dans les magasins FreshCo et d’autres épiceries et pharmacies participantes au Canada, à l’exception du Québec.Pour obtenir la liste complète, rendez-vous sur sceneplus.ca. Chaque tranche de 1 000 points Scène+ équivaut à 10 $ de rabais sur votre achat.
Comment puis-je accumuler des points Scène+ en magasin?
Voici quelques façons d’accumuler des points Scène+ dans les magasins FreshCo.
- Récompenses de tous les jours : Accumulez des points grâce aux circulaires hebdomadaires et aux offres de produits de tous les jours en magasin.
- Offres personnalisées : Inscrivez-vous pour recevoir des offres hebdomadaires personnalisées, par courriel ou dans l’application FreshCo.
- Produits bancaires : Obtenez encore plus de points chez FreshCo et d’autres épiceries participantes en magasinant avec une carte de débit ou de crédit de la Banque Scotia.
Comment puis-je faire une demande de carte Scène+?
Si vous avez déjà une carte Scène+, vous êtes automatiquement membre Scène+. Pour devenir membre Scène+, rendez-vous sur la page www.sceneplus.ca/fr-ca/register.
Est-il possible d’avoir des cartes physiques Scène+ ou dois-je télécharger l’application Scène+?
Oui, les clients peuvent se procurer une carte physique et une trousse d’inscription en magasin. Veuillez noter qu’il n’est possible d’avoir qu’une seule carte physique par compte Scène+, mais que les autres membres d’une même famille peuvent télécharger l’application Scène+ et utiliser le même compte pour accumuler des points.
Puis-je avoir plus d’une carte physique associée à mon compte?
Les membres ne peuvent avoir qu’une seule carte physique par compte Scène+. Télécharger l’application Scène+ permet à chaque membre de la famille d’avoir la carte à portée de main.
Comment puis-je accumuler et échanger des points Scène+ dans les magasins FreshCo?
Assurez-vous simplement que votre carte Scène+ est enregistrée et scannez-la en magasin pour accumuler des points Scène+ sur les achats admissibles.
Comment puis-je échanger des points Scène+ dans les magasins FreshCo?
Dites simplement à la caisse que vous souhaitez échanger des points Scène+ lors de la transaction. Vous pouvez obtenir un rabais de 10 $ sur votre achat pour chaque tranche de 1 000 points Scène+ échangés.
Je suis déjà membre de Scène+. Comment puis-je trouver mon numéro de membre?
Vous pouvez obtenir votre numéro de membre Scène+ par courriel en visitant la page Recevoir ma carte par courriel sur le site Web de Scène+. Si votre adresse courriel a été modifiée ou si vous avez besoin d’aide supplémentaire, veuillez communiquer avec l’équipe de soutien de Scène+ au 1 866 586-2805.
Puis-je transférer les points Scène+ à un membre de ma famille ou à un ami?
Non, les points Scène+ ne sont pas transférables.
Les points Scène+ expireront-ils?
Votre compte Scène+ peut être fermé s’il demeure inactif pendant plus de 24 mois consécutifs.
Toutefois, si vous avez un produit Scène+ Banque Scotia lié à votre carte Scène+, vos points n’expireront pas tant que ce produit demeure actif.
Vous serez avisé à l’avance si votre compte risque d’être fermé.
Comment puis-je consulter mon solde de points Scène+?
Vous pouvez voir votre solde de points en vous connectant à votre compte sur sceneplus.ca ou en ouvrant l’application Scène+. Vous pouvez également lier votre carte Scène+ à votre compte FreshCo et consulter votre solde de points dans l’application FreshCo ou sur mygroceryoffers.ca.
Je ne vois pas mon solde de points Scène+ dans l’application. Que dois-je faire?
Si vous éprouvez des difficultés avec votre application Scène+, veuillez communiquer avec l’équipe de soutien de Scène+ au 1 866 586-2805.
J’ai scanné ma carte Scène+, mais certains points manquent. Que puis-je faire?
Conservez votre reçu et montrez-le à notre service à la clientèle en magasin ou envoyez un courriel à support@sceneplus.ca.
Comment m’inscrire pour recevoir des offres personnalisées Scène+ de FreshCo?
Il y a trois façons de vous inscrire pour recevoir des offres personnalisées de points Scène+ :
- Ouvrez un compte FreshCo et inscrivez votre numéro de membre Scène+.
- Ouvrez un compte sur www.mygroceryoffers.ca pour recevoir des offres personnalisées de la part de FreshCo et d’autres épiceries participantes.
- Téléchargez l’application FreshCo et liez votre carte Scène+.
En quoi consistent les offres personnalisées Scène+?
Les offres personnalisées Scène+ sont des offres hebdomadaires sélectionnées en fonction de votre activité de magasinage qui vous sont envoyées par courriel ou dans l’application FreshCo. Bien que vous receviez des offres d’épicerie par l’entremise de l’application Scène+, vos offres personnalisées ne sont disponibles que sur l’application FreshCo ou sur www.mygroceryoffers.ca.
Mes offres d’épicerie personnalisées apparaîtront-elles dans l’application ou le site Web de Scène+?
Bien que vous receviez des offres hebdomadaires de produits d’épicerie dans l’application et le site Web Scène+, les offres personnalisées ne sont accessibles que sur l’application ou dans le courriel des épiceries participantes, ou encore sur mygroceryoffers.ca.
Mobile
Everything you love about FRESHCO on the go!
Download the FRESHCO Mobile App today.
Personalized offers, your weekly flyer and more at your fingertips.
FAQ
Why can't I just continue to use my AIR MILES card? ExpandWe're excited to offer the Scene+ program - a whole new way to reward our loyal customers, like you.
Scene+ members can earn and spend their Scene+ points through banking with Scotiabank; escaping to Cineplex Theatres and entertainment venues; visiting more than 700 Recipe restaurants across Canada, including Swiss Chalet, Harveys and Montana's; enjoying extraordinary experiences like travel powered by Expedia; and now free groceries at our family of stores.
Are physical cards available or do I need to download the Scene+ app? ExpandYes, customers can pick up a physical card in one of our participating stores. Please note that only one physical card is available per Scene+ account, but additional family members are able to download the Scene+ app and use the same Scene+ account to rack up points for the family.
Can I have more than one physical card for my account? ExpandMembers can only have one Scene+ physical card per account. For access to your card at your fingertips, or family sharing, download the Scene+ app.
Do I need to download the Scene+ app to earn points? ExpandYou can earn and redeem points using your physical Scene+ card without the app. The app offers you your card at your fingertips and instant access to your points balance and exclusive member offers. Plus opt in for push communications to get notified about exclusive offers and deals.
Do I need to download one of the grocery store apps to earn Scene+ points? ExpandNo, you're able to earn and redeem Scene+ points in our stores using a Scene+ card. One thing to note is that you must register an account with Scene+ on their website or through their app in order to redeem your Scene+ points.
However, by downloading one of our grocery store apps and linking your Scene+ account you'll have more ways to earn points through personal offers. Our apps are also a great way to build your shopping list, see the latest flyer and access some pretty amazing recipes.
You'll have even more ways to earn points by downloading one of our grocery store apps and linking your Scene+ account.
What do you mean by linking my Scene+ card to my grocery store app? How do I do that? ExpandLinking is the process of linking your grocery account with your Scene+ membership. Turning on this functionality will allow you to see your Scene+ points balance in your grocery app and access your Scene+ digital card within your grocery app.
Voilà customers will need to link their Scene+ card to earn and redeem points.
To link your Scene+ account to a grocery store app:
- Visit the website of your favourite Empire banner, like sobeys.com, and click "login"
- Follow the steps to create an account
- Download the corresponding grocery store app.
- Open the grocery store app, click on the loyalty section and enter your Scene+ membership number.
- Enter the six-digit verification code (sent via email) to complete your registration. Now your Scene+ account is linked to your grocery store app!
Personal Scene+ offers are weekly offers that are customized just for you, delivered to your email or grocery store app. They are offers to earn points on the products you shop for most often. While you will receive grocery store offers through your Scene+ app, your personal offers are only available on one of our grocery store apps, on mygroceryoffers.ca or in your email.
Please note that personal offers are not currently available for Voilà purchases. Voilà customers will receive 500 points for each $50 they spend online or through the app.
There are three ways you can register to receive personal Scene+ point offers:
- Go to any participating banner website (e.g., sobeys.com, foodland.ca) and click on sign in to sign up for an account and register your Scene+ membership number
- Visit mygroceryoffers.ca and sign up for an account to receive personal offers from our family of stores
- Download your favourite Empire grocery store app and link your Scene+ card
You can earn points on your personal offers by first loading your offers to your Scene+ account through your Sobeys app, visiting mygroceryoffers.ca or clicking on your offers email. Once loaded, simply shop for those items in our store and scan your Scene+ membership number at the checkout to earn the points. Don't forget to look for other ways to earn in our flyer and in our stores!
As a Scene+ member, do I need to sign up for personal offers to earn Scene+ points at Freshco banner stores? ExpandNo, you can simply scan your Scene+ card to start earning rewards on in-store every day offers and weekly promotions at your local store. But you will have even more opportunities to earn points when you sign up for personal offers.
How do I earn and redeem Scene+ points with Voilà? ExpandSimply add your Scene+ number to your account information and you're all set!
How many Scene+ points do I earn while shopping with Voilà? ExpandScene+ members will receive 500 points for every $50 they spend online or through the app.
How will I get my senior/student discount? ExpandYou will continue to receive your senior/student discount by scanning your Scene+ card.
Why do I need to join the Scene+ program to get member pricing? Why aren't those sale prices offered to everyone? ExpandSome of the benefits of a Scene+ membership is access to member pricing, the opportunity to earn Scene+ points on your shopping trips at an Empire banner and spend them towards your purchases in our stores, and the ability to earn or redeem Scene+ points with our partners like Scotiabank, Cineplex, Expedia, over 700 restaurants nationwide and online retailers, like Best Buy and Apple.
Do I get any free gifts for joining Scene+ today? ExpandScene+ members will enjoy a variety of benefits including the opportunity to earn Scene+ points on promotional events, product offers on everyday items in store as well as through personal offers delivered directly to your app or email. Every 1,000 points earned allows members to take $10 off their grocery bill. In addition, members will enjoy the opportunity to receive additional product discounts and other member benefits. While there are not any free gifts available to members at this time, we are always seeking new and innovative ways to reward our members.
I'm already a Scene+ member, how do I find my Scene+ membership number? ExpandYou can get your Scene+ membership number emailed to you by visiting https://www.sceneplus.ca/en-ca/send-my-card. If there has been a change to your email or you require further assistance, please call 1-866-586-2805.
I currently have 2 Scene+ accounts. Can I merge them into one? ExpandYes, you can merge your Scene+ accounts into one by calling Scene+ customer care at 1-866-586-2805. Please note, if you one of the accounts you are merging is a physical card picked up in store you will be required to register the card on sceneplus.ca prior transferring points.
Will I still earn points for every dollar I spend in your store? ExpandWith Scene+, you'll have more ways to earn points and save through in-store every day offers, weekly promotions, personal points offers on the things you buy most often, special member pricing on items found in our stores, pharmacy prescriptions in the provinces where it's permitted by law and by shopping with a Scotiabank debit or credit card.
How do I redeem Scene+ points at your stores? ExpandSimply tell your cashier that you'd like to redeem Scene+ points on your purchase. You can get $10 off your bill for every 1,000 Scene+ points redeemed.
You are unable to redeem Scene+ points at Needs stores; but you can earn points on your purchases.
No, Scene+ points are non-transferable.
Will Scene+ Points expire? ExpandYour Scene+ account may be closed if it remains inactive for more than 24 consecutive months.
However, if you have a Scene+ Scotiabank product linked to your Scene+ card, your points won't expire as long as that Scotiabank product remains open.
You'll be notified in advance if your account is ever at risk of being closed.
How can I find out how many Scene+ points I have? ExpandYou can find out how many points you have by logging into your account on sceneplus.ca or opening the Scene+ app.
I scanned my Scene+ card but I'm missing some points. What can I do? ExpandBe sure to keep your receipt and visit our in-store Customer Service desk or email support@sceneplus.ca.
I can't link my Scene+ membership to my grocery store app. What do I do? ExpandYou will receive an error message when trying to link your Scene+ membership for the following reasons: 1) incorrect card number 2) account is suspended or closed 3) card is already linked to a grocery app.
Please verify the Scene+ number you are entering is correct and that it is not connected to another grocery app. If you continue to have issues linking your Scene+ membership you can contact may contact our customer contact centre customer.service@sobeys.com or Scene+ at 1-866-586-2805.
I can't see my Scene+ points balance on my app. What do I do? ExpandIf you are having trouble with your Scene+ app, please contact Scene+ at 1-866-586-2805.
HOW DO I CLOSE MY ACCOUNT ON THE MOBILE APP? Expand- Log in to the Freshco app and click on "Settings".
- Select "Delete Account" to be redirected to the account deletion page.
- Fill and submit form.
Alternatively, you can contact Customer Service at 1-866-948-0196 for assistance.
