FAQ

Have a Question?

We have answers. Take a look at these FAQ’s

Frequently Asked Questions:

  • Is FreshCo. hiring and how do I apply?
      We are always on the lookout for talented individuals to join our team. You can find opportunities and apply online for positions at our stores and corporate offices here. We also encourage you to visit your local FreshCo. store and speak to the Store Owner/Operator about what positions they may have available.
  • Can I buy gift cards?
      Yes, FreshCo. is happy to offer gift cards in amounts between $5 to $500.
  • How can I request donations for a community event?
      Our Store Owners/Operators are very active in their community and giving back to our community is a value we all share. We encourage you to work directly with your local store and discuss what fundraising opportunities or support may be available for your charitable organization or community group.
  • Why am I having trouble viewing the flyer?
      We know how frustrating this can be. Many computers store web pages on the hard drive to help access web pages more quickly. What this means is that when your browser retrieves a page from its cache instead of the Internet, the page displayed may not be the most recent version. If an older version of our flyer appears, first try refreshing the page. If the problem persists, or you have received an error message, follow your browser’s help menu to clear your computer’s cache. This should solve the problem.
  • Why can’t I find a store in my neighbourhood?
      Right now, FreshCo. is only in select communities in Ontario. Keep checking this site for new store openings – hopefully we will be coming to your community soon!
  • Wondering if you carry a particular product – can I check product availability online?
      Sorry, at this time you can’t check for individual product availability online. However, you can access information about our Compliments line of products by visiting our web site at www.compliments.ca or contact your local FreshCo. store and the staff there would be happy to assist you.
  • What is your product return policy?
      At FreshCo. we stand behind our products. If you aren’t satisfied with an item, bring it back with your receipt within 14 days and we’ll give you your money back. Also, we suggest that you contact the company that manufactured the product directly. Manufacturers are the experts on their own products and welcome customer feedback.
  • What does “cheaper guaranteed” mean?
      Our guarantee that we’re cheaper means that if a major supermarket competitor within your local store’s geographic trade area offers a lower price on any item that we carry in our store, simply show us their price in their flyer/ad (current) or on their receipt (within 14 days of purchase) and we will sell you that item for 1¢ less. Applies to identical items (same brand, item type (in the case of produce, meat and bakery), size and attributes) or comparable items in the case of private label. Does not apply to prescriptions or gift cards. Excludes ‘spend x get x’; clearance sales, and ‘free’ promotions and discounts obtained through loyalty or other preferred customer programs. Does not apply to competition misprints or withdrawn or corrected advertisements. We reserve the right to verify competitor prices and to limit quantities to 2 identical products/flavours. “Our major supermarket competitors”, “geographic trade areas” and “comparable items” are determined solely by us and are based on a number of factors that can change from time to time. We reserve the right to make changes to this program without prior notice.
  • Do you price match turkeys?
      If a major supermarket competitor within your local store’s geographic trade area offers a lower price on a Turkey that we carry in our store, simply show us their price in their flyer/ad (current) and we will sell you a comparable Turkey for 1¢/kg less. “Comparable” means that if the competitor ad is for a Frozen Utility Turkey, we will match their price but give you a Frozen Unstuffed, Unbasted/Unseasoned Grade A Turkey. For all other Turkey ads, “comparable Turkey” means (a) we will sell you a Frozen Unstuffed, Unbasted/Unseasoned Grade A Turkey for a Frozen Unstuffed, Unbasted/Unseasoned Grade A ad; (b) we will sell you a Frozen Unstuffed, Premium/Basted/Seasoned Grade A Turkey for a Frozen Unstuffed, Premium/Basted/Seasoned Grade A ad; (c) we will sell you a Frozen Stuffed Grade A Turkey for a Frozen Stuffed Grade A ad; and (d) we will sell you a Fresh Turkey for a Fresh Turkey ad. Excludes ‘spend x get x’; clearance sales, and ‘free’ promotions and discounts obtained through loyalty or other preferred customer programs. Does not apply to competition misprints or withdrawn or corrected advertisements. We reserve the right to verify competitor prices and to limit quantities to 2 Turkeys. “Our major supermarket competitors”, “geographic trade areas” and “comparable items” are determined solely by us and are based on a number of factors that can change from time to time. We reserve the right to make changes to this program without prior notice.
  • What is FreshCo.s’ coupon policy?

      a) Supplier (Vendor) and Store Coupons

    • Expiry date on coupon must not have passed
    • Must have a Canadian redemption address
    • Can only be redeemed against the purchase of the item specified on the coupon
    • Respect the coupon face value even if higher than the price in effect
    • Re-imburse the difference in cash if the value of the coupon is higher than the price in effect
    • May not be combined with any other offer
    • For BOGO, coupons will only be accepted for the item purchased, not the free item
    • Limited to one (1) coupon per item purchased unless otherwise stated on the coupon
    • Supplier (Vendor) coupons must not be printed on plain paper or photocopied
    • Coupons cannot state “Mail In Offer” or “Mail In For Rebate”
    • These coupons must be mailed in by the customer to the address provided

      b) Internet Coupons

    • Expiry date on coupon must not have passed
    • Must have a Canadian redemption address
    • Can only be redeemed against the purchase of the item specified on the coupon
    • Respect the coupon face value even if higher than the price in effect
    • Re-imburse the difference in cash if the value of the coupon is higher than the price in effect
    • May not be combined with any other offer
    • For BOGO, coupons will only be accepted for the item purchased, not the free item
    • Limited to one (1) coupon per item purchased unless otherwise stated on the coupon
    • Must include a picture of the product on the coupon
    • Coupon will not be accepted if it is non-legible
    • Must not exceed a value of $25.00
    • Must have at least one (1) UPC
    • Coupons cannot state “Mail In Offer” or “Mail In For Rebate”
    • These coupons must be mailed in by the customer to the address provided

      c) Taxes on Coupons

    • Bottle deposits must still be paid by the customer (Unless otherwise stated on the coupon)
    • Free items must be handled according to the Provincial Taxation Laws and/or as indicated by the Supplier
  • How will FreshCo. handle cash transactions following the Government of Canada’s plan to eleminate the penny?

      The Government of Canada is phasing out the penny. Starting February 4, 2013, pennies will no longer be distributed to businesses or financial institutions. In our stores, pennies will continue to be accepted. For cash payments where change is owed, your change will be rounded to the nearest five-cent increment using the following Government of Canada rounding guidelines:

    • Amounts ending in 1 cent and 2 cents are rounded down to the nearest 10 cents
    • Amounts ending in 3 cents and 4 cents are rounded up to the nearest 5 cents
    • Amounts ending in 6 cents and 7 cents are rounded down to the nearest 5 cents
    • Amounts ending in 8 cents and 9 cents are rounded up to the nearest 10 cents
    • Amounts ending in 0 cent and 5 cents remain unchanged.
    • Our rounding approach may not be adopted by third party service providers operating within our store environment. Please contact with those providers directly if you have any questions about their rounding policies related to the elimination of the penny.

      Electronic transactions such as debit and credit cards don’t need to be rounded, and will not be impacted.

      For more information, please visit the Government of Canada “Phasing out the Penny” site at www.actionplan.gc.ca/penny or call 1 800 O-Canada.

  • What payment methods do you accept?
      We accept VISA, MasterCard, Interac, and Cash at all of our stores.